Nagahamatei (hereinafter referred to as "our company") recognizes that protecting and appropriately using personal information entrusted to us by our customers and business partners (hereinafter referred to as "customers, etc.") is an important social responsibility of our company, and has established this policy and will faithfully implement it.

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1. Management of personal information

In order to ensure the protection of personal information, we will comply with personal information-related laws and regulations and related guidelines.

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2. Acquisition of personal information

The purpose of this policy is to ensure reliable protection of information and provide ongoing peace of mind to our customers.

 

3. Information to be kept

(1) Information received from Customers The information received by the Company from Customers includes name, address, telephone number, email address, date of birth, gender, information entered by Customers in input forms specified by the Company, information entered by the Company’s staff at the instruction of Customers, and other information essential for the provision of services and transactions.
(2) Information obtained from persons authorized by customers, etc. This includes information on customers, etc. that is lawfully obtained from customers by applicants for use, introducers, brokers, business partners, acceptance businesses for package products, etc., and provided to us with legitimate authority.
(3) Information collected by the Company when you visit our website The Company may collect information when you visit our website, including the following information:

• Device information

• Log information

• Cookies and anonymous IDs

• Location information

• IP address and individual identification information

 

4. Purpose of use of information

The information entrusted to us by customers will be used for the following purposes.

1. To contact customers regarding reservation confirmation, etc.

2. To provide services, products and information to customers

3. To carry out marketing activities

4. To conduct analysis to improve our services and products

5. To send surveys to further improve our services

6. To provide company information regarding recruitment, and to communicate and manage various recruitment events and recruitment selection processes

7. To enforce compliance with the terms and conditions of use for services provided through our website and mobile site

8. To protect the services and customers provided through our website and mobile site

9. For purposes of use that have been separately specified or publicly announced to the customer

In addition, we may process the acquired personal information so that individuals cannot be identified and use it as data (e.g., statistics on usage by age, etc.).

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5. Handling of Information

(1) We will manage the information entrusted to us by our customers and other parties appropriately and carefully, and take necessary and reasonable safety management measures to prevent the risk of leakage, loss, misuse, falsification, and unauthorized access. In addition, when information is provided to us via communication means, we will endeavor to ensure safety by using security technologies such as SSL (Secure Socket Layer) encryption communication as necessary, in preparation for interception by a third party during communication.
(2) In order to improve the quality of our services and provide convenience to our customers, etc., we may outsource part of the handling of the information entrusted to us by you to an external company. In such cases, we will instruct and supervise such company to manage the information appropriately.

 

6. Disclosure and provision to third parties

We will not disclose or provide personal information of customers, etc. to third parties, except in the following cases: (1) When the customer, etc. has given his/her consent (2) When disclosure or provision is required by law (3) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer, etc.'s consent (4) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer, etc.'s consent (5) When it is necessary to cooperate with a national institution, local government, or a person commissioned by them to carry out duties prescribed by law, and obtaining the consent of the person in question may hinder the performance of the said duties (6) When disclosing or providing to a business contractor within the scope necessary to provide services to customers, etc. Specifically, the following cases can be considered: - Provision to delivery companies, shipping agents, etc. for the delivery of lost items - Provision to relevant companies (collect (cash on delivery) services, etc.) for payment processing - When taking over a business through business alliances, mergers, divisions, name changes, business sales/acquisitions, etc.

 

7. joint use

We will jointly use your personal information as follows:

10. Items of personal information to be jointly used Items (1) to (3) described in "2. Information to be kept"

11. Scope of joint users

12. Purposes of use by joint users Purposes (1) to (8) described in "3. Purposes of use of information"

13. Name of person responsible for managing user information

Nagahama Residence Personal Information Management Officer

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8. Provision of personal information to our company

Providing personal information to us is optional. However, if you do not provide personal information, you will not be able to use various services, such as accommodation.

 

9. Disposal of personal information

When disposing of personal information, we will take measures such as incineration, shredding, complete erasure, etc. to prevent reuse. In addition, when outsourcing the disposal of personal information to an external party, we will select the party after confirming that it has a sufficient level of security for personal information, and will provide necessary and appropriate supervision through contracts, etc.

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10. Respect for the rights of our customers

We respect the rights of our customers, etc., and when a customer, etc. requests the disclosure, correction, or suspension of use of their personal information, we will verify the customer's identity and respond to the request within a reasonable and necessary scope.

 

11. Inquiries

Customers may request the disclosure, correction, or deletion of their own personal information held by our company. Unless there are special circumstances, requests will be accepted by email. The reception desk for these requests is the Personal Information Protection Desk listed below. Once your request has been received, a representative will contact you. In order to verify your identity, we will ask you to provide the following information at the time of receipt.
・Name, address, and phone number

Contact for inquiries regarding personal information Nagahama Residence Personal Information Protection Office 3151 Nagahama, Yomitan Village, Nakagami District, Okinawa Prefecture 904-0324
E-mail: nagahama@vietnamchan.com

 

12. Changes to the Privacy Policy

We have established a compliance program for the protection of personal information, strive to continually improve the protection and handling of personal information, and may revise this Privacy Policy as necessary.
If we revise this policy, we will publish the revised policy on this website. The revised privacy policy will take effect from the time it is posted on this website.

Established on January 1, 2025